Support Analyst

Support Analyst

Brief description :

·        Support Analyst provide software support to our clients and should be responsible for responding to, documenting and resolving service tickets in a timely manner according to priorities and SLA

·        Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them appropriately

·        Support Analyst will indulge in root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention

·        This position indulges on teamwork by sharing information and assisting others with work orders

·        To offer recommendations based on various metrics on how to improve the support process in its entirety

Preferred skills

·        Must have excellent written and oral communication skills

·        Must have keen eye for details over subject matters

·        Must be highly organized and meticulous

·        Customer Service knowledge

·        Should possess good analytical skills

·        Minimum 2 years experience in related Customer relations and Support fields